Where the add-in sits in Outlook and what it needs

Three places on the ribbon

Outlook has a different ribbon depending on the window you are in. The Logiks AI Assistant group therefore sits in three places:

• in the main window with the message list,
• in the window where you write a new message,
• and in a message opened on its own.

All three contain the same Task menu.

[IMAGE: ribbon-outlook-en.png – the group in the Outlook main window]

The main rule: an email open for editing

Almost every feature works on the text of an open email. If your cursor is not somewhere inside an email's text, there is nothing to work on.

If you invoke a feature from the main window, the add-in tries to open the right message and restore your selection. That does not always work. If you want to be sure: double-click the message so it opens in its own window, then invoke the feature.

The messages tell you what is missing:

• "Please open an email for editing…" – no message is open.
• "You can only use this function when you are editing one (single) e-mail." – the feature needs exactly one message.
• "Multiple emails selected." – several are selected in the list. Most features need just one.
• "The selected item is not an email." – it is an appointment, a task or a contact.

Plain text emails will not work

"This operation is not supported for plain text emails. Switch to HTML or RTF format."

The add-in inserts formatted text and needs a format that knows about formatting. Switch the message to HTML in Outlook.

When the editor cannot be reached

"This email's editor cannot be reached. Close the window, open the email again and retry."

This happens with windows that have only just opened, or after the machine has been asleep for a while. Do exactly what the message says.

If Outlook itself is just waking up, the add-in says so too and asks you to try again in a few seconds.

Being signed in

Without a sign-in, the ribbon shows only Sign In; the Task menu is not greyed out but hidden.